Legal
PRIVACY
POLICY
Last updated: May 29, 2025
At Ashdon Golf, we take your privacy seriously. This policy explains what personal information we collect, how we use it, who we share it with, and what rights you have over it. We've written it in plain language — not legalese — because we believe you should be able to understand what we're doing with your data.
This policy applies to the Ashdon Golf website at ashdongolf.com and any related services we operate. By using our website, you agree to the collection and use of information in accordance with this policy.
Section 01
INFORMATION WE COLLECT
Information You Provide
When you place an order, create an account, fill out a contact form, subscribe to our email list, or otherwise interact with our website, you may provide us with personal information including your name, email address, shipping and billing address, phone number, and payment information. Payment card data is processed by our payment processor and is never stored on our servers.
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and browsing behavior, including your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and links clicked. This information is collected through cookies, web beacons, and similar technologies.
Information From Third Parties
We may receive information about you from third-party sources such as social media platforms, advertising partners, and analytics providers. We use this information to supplement the data we collect directly and to improve our understanding of our customers.
Section 02
HOW WE USE YOUR INFORMATION
Order Fulfillment
We use your personal information primarily to process and fulfill your orders, send order confirmations and shipping notifications, handle returns and exchanges, and provide customer support. This processing is necessary for the performance of our contract with you.
Communications
With your consent, we may send you marketing emails about new products, promotions, and content we think you'll find valuable. You can opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly. Transactional emails (order confirmations, shipping updates) are not subject to opt-out.
Improving Our Services
We use aggregated and anonymized data to analyze how our website is used, identify trends, troubleshoot issues, and improve the overall experience. This includes A/B testing, performance monitoring, and user experience research.
Legal Compliance
We may process your information to comply with applicable laws and regulations, respond to legal requests, enforce our terms of service, and protect the rights, property, and safety of Ashdon Golf, our customers, and others.
Section 05
DATA SECURITY
How We Protect Your Information
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include SSL/TLS encryption for data in transit, encrypted storage for sensitive data, access controls limiting who can view customer information, and regular security assessments.
Payment Security
All payment transactions are processed by our PCI-DSS compliant payment processor. We do not store full credit card numbers, CVVs, or other sensitive payment data on our systems.
Data Breach Notification
In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of becoming aware of the breach.
Section 06
YOUR PRIVACY RIGHTS
Access and Portability
You have the right to request a copy of the personal information we hold about you, and to receive it in a structured, commonly used, machine-readable format where technically feasible.
Correction
You have the right to request that we correct inaccurate personal information about you, or complete information that is incomplete.
Deletion
You may request that we delete your personal information. We will honor such requests unless we are required to retain the information for legal, regulatory, or legitimate business purposes (such as outstanding orders or unresolved warranty claims).
Opt-Out of Marketing
You can opt out of marketing communications at any time by clicking 'unsubscribe' in any marketing email, or by emailing privacy@ashdongolf.com. You will continue to receive transactional emails related to orders you have placed.
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and how it is used, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights. To submit a CCPA request, contact us at privacy@ashdongolf.com.
Section 07
DATA RETENTION
How Long We Keep Your Information
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order information is retained for a minimum of seven years for tax and accounting purposes. Account information is retained while your account is active and for a reasonable period thereafter. Marketing preferences are retained until you opt out.
Section 08
THIRD-PARTY LINKS
External Websites
Our website may contain links to third-party websites, including social media platforms and retail partners. This privacy policy does not apply to those websites. We encourage you to read the privacy policies of any third-party sites you visit. Ashdon Golf is not responsible for the privacy practices of third parties.
Section 09
CHANGES TO THIS POLICY
Updates
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by sending you an email notification. Your continued use of our website after such changes constitutes your acceptance of the updated policy.
PRIVACY QUESTIONS?
To exercise your privacy rights, ask questions about this policy, or submit a data request, contact our privacy team directly. We respond to all privacy inquiries within 30 days.
PRIVACY@ASHDONGOLF.COM